Lessons In Specificity

Ok. Let’s say your bathtub faucet has a steady leak. You live in military housing, so there’s maintenance people upon whom you can call to come fix it. On the hpone you’re told that because it is not an emergency (the drain works and you’re not about to flood the house) it could potentially take up to 15 days for someone to show up—but not to worry, they have a light work load so it should only be a day or so.

Yipee. The guy shows up the next day. He goes about his work, he’s been very courteous and seems professional. You stay downstairs and watch TV, and when he’s done you sign the paper and off he goes. He says he replaced some internal whatchamajiggy, and put a new faucet handle on.

Later, you go upstairs to take a shower. And the faucet leaks. And it’s the same old water spotted handle.

Hmmmm, you say to yourself. Thinking he got the wrong bathroom, you go check the other one. But it’s untouched.

Hmmmm, you say to yourself again.

And then it dawns on you—the paper you signed said Master bath faucet leaking. It did not specify the tub. So you go back, and sure enough, on your sink is a bright, shiny, brand new faucet handle. Tres chic, it is. But the tub still leaks.

So, you go ahead and shower, and when you’re done you palm heel the faucet handle a good one, driving it inward. It’s a good strike, and you’re proud of yourself for still being able to do it.

The leaking stops.

You should have tried that first…

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